What should I do if a product doesn’t work properly?
Please get in touch with us through the contact [...]
What is the shipping cost and how long is the delivery time?
The shipping costs vary depending on the weight, destination, [...]
Can my billing and shipping address be different?
Yes, they can. You are free to add all [...]
What should I do if I’m having trouble placing an order?
You are welcome to contact our sales team using [...]
Is the VAT ID required to complete the order? Will I pay VAT?
In most cases, as an end customer, you should [...]
Which payment methods do you accept?
We accept credit card payments, wallet payments (Stripe or [...]
Is there a quantity discount?
We apply a quantity discount for 3+ units of [...]
Do you test your products before shipping?
All the products undergo a 72-hours testing procedure before [...]
What is the delivery time to Europe/USA/rest of the world?
The delivery time for Europe is 5-7 days, for [...]
How do you ship orders?
We often use DHL, FEDEX , UPS. We can also [...]