Helpdesk

The Chipsee Team is here to provide answers to all your questions. Whether technical, sales or marketing related, your answer is just a click away.

Documentation

If you need detailed information about Chipsee products, head over to the Documentation section. It covers every aspect of the product.

Knowledge Base

We maintain a list of answers to the most common questions. If your question is not listed already, let us know by using the form below.

Product Selection

Selecting the suitable PC for your project is not always easy. This guide leads you through all the steps in choosing the right product.

Contact us

Please use the form below if you have any questions, suggestions, or need help with the products. Our team will be happy to provide all the information you need.

Chipsee Offices

Chipsee Headquarters
Xinyuan Science Park B406
97 Changping Road, Changping District
Beijing 102206, China
Phone: +86 10-62105170

Chipsee EMEA
Vienna, Austria
Phone: +43 1 4170002

Chipsee Design Service

We offer an easy-to-access branding and customization service even for low volume applications. We make them all, from simple branding of stock products to custom-designed ones. The Industrial Computer as You Wish.

Knowledge Base

How do you ship orders?2022-05-18T15:01:59+07:00

We often use  DHL, FEDEX , UPS. We can also choose the express company that you want.

What is the delivery time to Europe/USA/rest of the world?2022-06-09T14:57:59+07:00

The delivery time for Europe is 5-7 days, for North America 7-10 days, and for South America and the rest of the world, it is 10+ days.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Please check your spam and/or junk mail folders if you don’t receive this email.

Do you test your products before shipping?2022-05-18T15:03:34+07:00

All the products undergo a 72-hours testing procedure before shipping.

Is there a quantity discount?2022-06-09T15:01:08+07:00

We apply a quantity discount for 3+ units of the same product. The discount is not available for orders placed through the website. To obtain a quality discount, please contact us at sales@chipsee.com

Which payment methods do you accept?2022-06-09T15:02:34+07:00

We accept credit card payments, wallet payments (Stripe or PayPal), and wire transfers.

You can use credit card payments for orders up to $800.

Is the VAT ID required to complete the order? Will I pay VAT?2022-06-10T17:44:01+07:00

In most cases, as an end customer, you should not have to pay VAT. Please check with your customs whether there’s an import fee for products from China.

As a company, it depends on the country where you are located. If the company is based in Europe, the VAT is mandatory.

What should I do if I’m having trouble placing an order?2022-06-09T15:05:03+07:00

You are welcome to contact our sales team using the contact form or call us at the number +86 10-62105170 (for customers in China) or +43 1 4170002 (for the rest of the world). We will assist you with the order.

Can my billing and shipping address be different?2022-06-09T15:06:20+07:00

Yes, they can. You are free to add all the details when placing an order.

Please note that the billing address has to be the address of the person/company paying for the order.

What is the shipping cost and how long is the delivery time?2022-06-09T15:08:07+07:00

The shipping costs vary depending on the weight, destination, and courier service. The shipping costs will be available as soon as you add the products to the cart.

What should I do if a product doesn’t work properly?2022-06-09T15:11:32+07:00

Please get in touch with us through the contact form with a detailed explanation. We will try to resolve the issue online. If not, we will arrange the pick-up. Please do not return the product before contacting us.

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